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Channel: customer experience – International Blog
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Ooohh it’s hot

The mercury has just 43 degrees outside, the office air conditioner is starting to struggle and we are discussing what that new office smell that seems to have appeared during the Christmas break is....

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Overcoming data management challenges in online channel

With ubiquitous availability of broadband networks and widespread availability of smart devices to access the web at affordable prices there is dramatic increase in online traffic that is driving the...

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Big Data or not, what’s in a name?

A lot it seems – if you have a ‘special’ character in it. Considering I attended our Teradata Universe last week when there was much discussion on how to address the ‘big data’ issue challenging many...

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Connect-the-dots to ensure “Great” Customer Experience – Part 2

In Part 1 of this blog series, we looked at how hyper-personalisation is fundamental to delivering “Great” Customer Experience at each and every interaction. Businesses need to “see the world as...

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Service Recovery that Deepens Relationship & Brand Loyalty

Optimising customer’s revenue contribution depends heavily on a company’s ability to deepen and effectively maintain loyalty along with emotional attachment to its brand. There has been plenty of...

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